Salaries for programmers were higher, with means at $36.54 per hour or $76,010 per year. The lowest-paid 10 percent made up to $20.06 per hour or $41,710 per year, and the highest-paid 10 percent earned at least $55.58 per hour or $115,610 per year.
For most profiles, this tab has a table with wages in the major industries employing the occupation. Many computer support specialists advance to other information technology positions, such as information security analysts, network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. New tech pros often begin their career in technical support because of its low barrier to entry and exposure to a wide range of IT domains, such as networking, data management, cloud computing and cyber security. Get started on your IT career path with technical support specialist courses and degree programs like these. Is your technical support specialist salary on point for your location, experience, certifications and skill set?
Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers. They provide you with the necessary support you need with all your assets and processes. They also offer excellent customer service and advice to all users in different types of companies. If you’d like more information about IT help desks for your business, get in touch today. Support technicians rely on advanced software in order to offer more efficient customer service.
Depressing growth will be the exporting of jobs to countries where wages for programmers and help desk jobs are lower. Computer support specialists will be needed to provide technical help and training to users with new hardware or software. However, this demand may be offset somewhat as organizations continue to implement automated tools, such as chatbots, for troubleshooting. Help desk professionals in information technology, sometimes called computer support specialists, help users with problems in hardware and software. They have frequent customer contact by phone, email, online chats or personal visits.
Help Desk Engineer Salary Trends
You will answer queries on basic technical issues and offer advice to solve them. A proven way to increase your help desk salary is to ask for a promotion.
- The IT Help Desk Engineer role is ideal for IT Technicians with at least a year of MSP experience who are looking to take their skills to the next level!
- Desktop Support salaries are based on responses gathered by Built In from anonymous Desktop Support employees in Boston.
- They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.
- Many businesses are continuing to expand their operations and need to invest in technology in order to support this growth.
This person will be responsible for daily help desk activities which include managing and … Work experience that is commonly considered necessary by employers, or is a commonly accepted substitute for more formal types of training or education. Additional training needed to attain competency in the skills needed in this occupation.
IT Helpdesk Average Annual Salary Increment Percentage in Germany
They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again. The average salary for a Desktop Support in Chicago is $63,772. The average additional cash compensation for a Desktop Support in Chicago is $8,000. The average total compensation for a Desktop Support in Chicago is $71,772. Desktop Support salaries are based on responses gathered by Built In from anonymous Desktop Support employees in Chicago. The average salary for a Desktop Support in Boston is $74,200.
- Support workers must identify both simple and complex computer problems and then analyze and solve them.
- Web-based Help Desk & Technical Support Specialist salary data refreshed annually.
- The average help desk technician salary in the USA is $42,900 per year or $22 per hour.
- Qualifications such as the following are advantageous but not essential as training will be provided.
Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary. You know if you are being paid fairly as a Help Desk Engineer if your pay is close to the average pay for the state you live in. For example, if you live in Connecticut you should be paid close to $67,522 per year. The darker areas on the map show where help desk engineers earn the highest salaries across all 50 states. Help desk engineers make $52,444 per year on average, or $25.21 per hour, in the United States. Help desk engineers on the lower end of that spectrum, the bottom 10% to be exact, make roughly $36,000 a year, while the top 10% makes $74,000. Maintain current technical knowledge and trouble shooting tools.
Recent Desktop Support salaries in Boston
Almost 20 percent of the 632,490 help desk professionals worked in the field of computer systems design and related services, where they earned a mean $25.79 per hour or $53,630 per year as of 2011. Their highest-paying employers were investment pools, such as real estate investment trusts and open-end investment help desk engineer funds. Average pay in that industry sector ran $34.94 per hour or $72,670 per year. The field of computer systems design also contained the most jobs for programmers, offering over a third of all 320,100 positions. Salaries for programmers in this industry averaged $36.92 per hour or $76,800 per year.
If you are interested in the salary of a particular job, see below for salaries for specific job titles. IT help desk jobs typically involved troubleshooting general IT problems. They allow businesses to track and identify issues and resolve underlying problems. IT help desk software is also used in order to streamline the ticketing process. This means customers are given automated ticketing to ensure their query is directed to the right help desk support engineer. An IT help desk assists all users in troubleshooting a number of IT problems and issues. An IT helpdesk engineer can also earn a good salary and IT help desk jobs are always in demand.